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Shipping policy
📦 Order Processing Time
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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During high-demand periods, processing may take slightly longer.
🚚 Shipping Time (KSA)
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Estimated delivery time: 7–15 business days
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Delivery times may vary depending on:
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Product availability
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Customer location
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Customs clearance
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Courier delays beyond our control
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💰 Shipping Fees
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Shipping fees (if applicable) are calculated and displayed at checkout.
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Occasionally, we offer free shipping promotions on selected products.
🌍 Shipping Locations
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We currently ship within Saudi Arabia only.
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International shipping may be added in the future.
📍 Tracking Information
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Once your order is shipped, you will receive a tracking number via email or SMS.
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Tracking updates may take 2–5 days to appear after dispatch.
⚠️ Customs, Duties & Taxes
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Customs duties or import taxes (if applicable) are the customer’s responsibility.
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These charges are not included in the product price or shipping fee.
❗ Delays & Missing Packages
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If your order has not arrived within 20 business days, please contact us at [your support email].
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We are not responsible for delays caused by customs, courier services, or incorrect address details provided by the customer.
🏠 Incorrect Address
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Please ensure your shipping address is correct.
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We are not responsible for orders delivered to incorrect addresses provided at checkout.
📩 Contact Us
For any shipping-related questions, please contact us at:
info.fizzium@gmail.com